Software Solutions - Outlook 2002 Skill Assessment
Please provide the following Skill Assessment Report information:
Why do we ask for you email address? Because if you have problems with your password you won't be able to open the final skill assessment report, we need more than your Firstname and Lastname to give you your password and to differentiate you from others with the same Firstname and Lastname.
Skill Set: Creating and Viewing Messages Skill Measurement: Display and Print Messages The ability to view and print e-mail messages is essential to using Microsoft Outlook in today’s electronic workplace. Page orientations can be changed from the default portrait to landscape to accommodate the layout of content. Messages can be moved to different folders to create an organised and manageable filing system for saved messages.
1) To preview a mail message without having to open the mail message?
1. Double click the mail message 2. Enable the Preview Pane 3. Right-click the mail message and click AutoPreview 4. Right-click the mail message and click Preview 5. Honestly don't know
2) When printing a mail message what styles are available?
1. Table, Memo and Schedule 2. Table and Memo 3. Memo only 4. Honestly don't know
3) When printing mail messages a header or footer can be added to which style?
1. Schedule 2. Memo 3. Table 4. Honestly don't know
4) When printing a mail message can you print the attachment at the same time?
1. No 2. Yes 3. Honestly don't know
Skill Measurement: Compose and Send Messages to corporate/workgroup and internet addresses The ability to open an office document in Outlook is a skill that is essential to using Microsoft Outlook in today’s electronic workplace in conjunction with other Microsoft applications.
5) What types of Office Documents can be created in outlook:
1. Microsoft Word Documents only 2. Microsoft Word and Microsoft Excel Documents only 3. Microsoft Word, Microsoft Excel and Microsoft PowerPoint Documents only 4. Honestly don't know
6) To create a new Office Document in Outlook select which menu commands?
1. File>New>Office Document 2. Insert>Office Document 3. Insert File>Office Document 4. Honestly don't know
Skill Measurement: Insert Signatures and Attachments Being able to create and send e-mail message with attachments and signatures are skills that are essential to using Microsoft Outlook in today’s electronic workplace. It is common practice to send Microsoft Word documents as message attachments as a method of document distribution. When important documents are sent it is often necessary to know that the intended recipient actually displayed the message. This can be done through the use of a Read receipt.
7) When creating a rich text mail message that requires a Read Receipt select which menu commands?
1. View>Options 2. Insert>Options 3. Format>Options 4. Honestly don't know
8) If Outlook is your email editor what menu commands would you select to create a signature?
1. Open a new mail message then select Tools>Options and select the Mail Format tab and click the Signature button 2. Tools>Options and select the Mail Format tab and click the Signature button 3. Insert>Signature and select the Mail Format tab and click the Signature button 4. Open a new mail message then select Insert>Signature and select the Mail Format tab and click the Signature button 5. Honestly don't know
9) To pick which signature to apply to an email what menu commands would you select?
1. Create a new mail message, click in the message body and select Insert>Signature 2. Create a new mail message and select Insert>Signature 3. Create a new mail message, click in the message body and select Insert>Signature>Signature Picker 4. Honestly don't know
10) To insert a mail message as an attachment select which menu commands?
1. Insert>Item 2. Insert>File 3. Honestly don't know
11) To insert an existing Word document as an attachment select which menu commands?
1. Insert>Word Document 2. Insert>Item 3. Insert>Document 4. Insert>File 5. Honestly don't know
Skill Measurement: Customise Views The ability to customise the way messages are displayed is an essential skill when dealing with a busy inbox. Being able to customise the view by changing the sort order, fields displayed or how messages are grouped gives the user an efficient means of locating related messages. Another method for managing messages is to use categories. Categories allow the user to define custom terms that can be used for grouping.
12) Which view is not available in the Inbox?
1. By Sender 2. By Category 3. By Conversation Topic 4. Honestly don't know
13) The Group by feature is available in the Inbox when you?
1. Right-click a mail message 2. Select View>Current View from the menu 3. Right-click the column headings 4. Honestly don't know
Skill Set: Scheduling Skill Measurement: Add appointments, meetings and events to the Outlook Calendar The ability to create appointments is critical to using the Microsoft Outlook calendar. The Calendar feature gives the user a central location to organise his or her time. One of the most useful features of the Calendar is the ability to store an email as an appointment, meeting or event.
14) Which method will not add an appointment to a calendar?
1. File>New Appointment 2. Insert>New Appointment 3. Actions>New Appointment 4. Honestly don't know
15) When scheduling a meeting and using the AutoPick which option is not available?
1. All People and Resources 2. Required People and Resources 3. All People and One Resource 4. Honestly don't know
16) When scheduling resources for meetings click which button?
1. Options 2. Resources 3. Add Others 4. Honestly don't know
Skill Measurement: Apply conditional formats to the Outlook calendar The ability to use automation features is critical to improving user productivity when using Microsoft Outlook. Conditional formats allow the user to define rules that apply automatic colour coding (called labels) to appointments or events as they are added to the calendar. In most cases certain types of appointments or events will receive specific colour label s which represent their importance to the user. By using conditional formats effectively, the user can visually determine the importance of an object without being forced to scrutinise the properties of the object.
17) How many labels are there in Outlook that can be edited?
1. 10 2. 5 3. 2 4. Honestly don't know
18) Which method is not valid when you need to create an automatic format to the calendar:
1. Selecting View>Current View>Define View>Modify from the menu 2. Clicking the Organizer icon and clicking Using Colors and the Automatic Formatting link 3. Selecting View>Current View>Customize Current View from the menu 4. Honestly don't know
Skill Measurement: Responding to Meeting Requests The ability to Accept or Decline a meeting invitation in Microsoft Outlook is a simple skill that all users must have the ability to accomplish. By accepting a meeting invitation the user indicates their intention to attend a meeting. When a meeting conflicts with another appointment the user must have the skills to adjust either the Meeting or the appointment so that the no longer conflict.
19) A meeting request mail message has the following response icons?
1. Accept and Decline 2. Accept, Decline, Tentative and Propose New Time 3. Accept, Decline and Tentative 4. Honestly don't know
20) To accept a new meeting time open the meeting request and do the following?
1. Click Accept New Meeting Time and click Send Update 2. Click Accept Proposal and click Send Update 3. Click Accept and Send Update 4. Honestly don't know
Skill Measurement: Assigning Categories to appointments One of the most useful features of the Calendar is the ability to assign appointments and other Outlook objects to categories to orgnanize Outlook information.
21) Which action is not a valid method of assigning a category to an appointment:
1. Click the appointment and select Insert>Categories from the menu 2. Right-click an appointment and select Categories in the shortcut menu 3. Open the appointment and click the Categories button 4. Honestly don't know
22) Click which button to add or delete categories?
1. Categories 2. Manage Categories 3. Master Category List 4. Honestly don't know
Skill Measurement: Print Calendars Microsoft Outlook provides a wide range of formats when printing a calendar.
23) Which style is not available when printing a calendar?
1. Tri-fold Style 2. Table Style 3. Calendar Details Style 4. Honestly don't know
Skill Set: Managing Messages Skill Measurement: Moving messages between folders The ever growing volume of electronic mail requires the user to confront the issue of filing mail messages effectively, for quick retrieval in the future.
24) Which method is not used to move a mail message to a folder?
1. Drag the message to the folder in the Folder List or Outlook Bar 2. Right-click the message and select Move to Folder 3. Right-click the message and select Copy and then Paste 4. Honestly don't know
25) To create a folder under the Inbox use which menu?
1. Click the Inbox and select Insert>New Folder from the menu 2. Right-click the Inbox select New Folder from the shortcut menu 3. Click the Inbox and click the Insert Folder icon on the toolbar 4. Honestly don't know
Skill Measurement: Search for Messages The ability to search and find information within Microsoft Outlook becomes an important survival tool for all users. With the rapid adoption of electronic communication the volume of information requires the ability to search effectively for specific items.
26) To search for items in Public Folders use which method?
1. Click the Find button on the toolbar 2. Click Tools>Advanced Find in the menu 3. Click Edit>Find in the menu 4. Honestly don't know
Skill Measurement: Save messages in alternative file formats The ability to save, create and send e-mail message in using specific content formats are skills that are essential to using Microsoft Outlook in today’s electronic workplace. Because different e-mail systems work with different formats it is important to select a format that will work with the recipients messaging software. Finally, it is often necessary to know that a message was successfully delivered to a recipient using a foreign mail system.
27) To save a message as a web page you would?
1. Save the message as txt format 2. Save the message as rtf format 3. Save the message as html format 4. Honestly don't know
28) To save a message as a text file select which menu option?
1. File>Save As 2. File>Save 3. File>Save as Text 4. Honestly don't know
Skill Measurement: Assigning categories to Messages The ability to customise the way messages are displayed is an essential skill when dealing with a busy inbox. Being able to customise the view by changing the sort order, fields displayed or how messages are grouped gives the user an efficient means of locating related messages. Another method for managing messages is to use categories. Categories allow the user to define custom terms that can be used for grouping.
29) You could assign and create a new category to a mail message by doing the following?
1. Click Insert>Categories in the menu 2. Click the Master Categories button on the toolbar 3. Open the message and click the Categories button 4. Honestly don't know
Skill Measurement: Set message options The ability to effectively use the variety of options that Microsoft Outlook offers including message settings, delivery options and archiving options is an essential skill.
30) When creating a mail message click the following icon to?
1. Set Low Priority 2. Set Low Importance 3. Set Low Confidentiality 4. Honestly don't know
31) Which option is not a sensitivity setting when creating a mail message:
1. Confidential 2. Personal 3. Urgent 4. Honestly don't know
32) When creating a mail message in Rich Text Format, request read and delivery receipts by choosing which menu commands?
1. View>Options 2. Insert>Options 3. Add>Options 4. Honestly don't know
33) To customise the archive Settings to automatically delete items older than two months for the Inbox folder you would?
1. Right-click the Inbox and select Properties 2. Select File>Archive from the menu 3. Honestly don't know
Skill Set: Creating and Managing Contacts Skill Measurement: Create and Edit Contacts The ability to update and maintain Microsoft Outlook contact data is fundamental to using the application. Business information is often subject to change as companies grow or reorganise. With contact information it is common that data is slowly gathered about the subject. Such is the case with birth date or anniversary date information. Users will not track birth date information for every contact. This type of information is usually added after the basic contact information has been gathered.
34) A contact can be created when a mail message is received and opened by:
1. Right-clicking the sender email address and clicking Add to Contacts 2. Double-clicking the sender email address and clicking Add to Contacts 3. By selecting Actions>Add Contact in the menu 4. Honestly don't know
35) When editing a contact's details you are able to store how many email addresses?
1. One 2. Two 3. Three 4. Honestly don't know
Skill Measurement: Organise and Sort Contacts The ability to customise the view of the contacts folder offers the user the ability to improve productivity by making the data easier to view and understand. The default view of the contacts folder can be quickly customised to meet the requirements of a specific user.
36) To filter those contacts that belong to a specific Category do the following?
1. Click the Organizer icon 2. Click View>Current View>Customize Current View and click the Filter button 3. Click View>Current View>Define Current View and click the Filter button 4. Honestly don't know
37) When sorting contacts what is the maximum number of fields you can sort by?
1. Four 2. Three 3. Two 4. Honestly don't know
Skill Measurement: Link contacts to activities and journal entries The ability to record events and association those with a contact is critical to using Microsoft Outlook to maintain an electronic record.
38) How many categories can you assign to a contact?
1. One 2. Multiple 3. Two 4. Honestly don't know
39) To view all activities associated with a particular contact you would?
1. Open the contact and click the Activities icon 2. Open the contact and select Actions>Activities in the menu 3. Open the contact and click the Activities tab 4. Honestly don't know
40) To record a manual journal entry for a particular contact?
1. Double-click the contact and select File>New>Manual Journal Entry 2. Right-click the contact and select Manual Journal Entry for Contact 3. Right-click the contact and select New Journal Entry for Contact 4. Honestly don't know
Skill Set: Creating and Managing Tasks and Notes Skill Measurement: Create and Update Tasks The ability to effectively use and request tasks be performed by other Microsoft Outlook users is a skill that is critical to performing group collaboration successfully. Through the use of task requests, the user can manage and monitor responsibilities they have delegated to other people.
41) When creating a recurring task you are unable to set the following recurrence?
1. Every 3rd Week 2. Every Weekend 3. Every Weekday 4. Honestly don't know
42) Which statement about creating tasks is true?
1. Tasks added to the Task Pad are not shown in the Task Folder 2. Tasks deleted from the Task Folder are not deleted from the Task Pad 3. The Task Pad view can be customised independently from the Task Folder 4. Honestly don't know
43) When updating a tasks mileage do the following?
1. Double click the task and select Actions>Mileage from the menu 2. Right-click the task and click Details 3. Double-click the task and click the Details tab 4. Honestly don't know
Skill Measurement: Modify Task Organisation and Task View The ability to effectively manage a number of tasks includes the ability to look at tasks in new ways. Microsoft Outlook allows the user to change the view associated with the tasks folder. By changing the view the person managing their tasks can gain new incite into existing tasks while allowing them to more efficiently track task status. A person who is acting in a managerial role often needs to see how the assigned tasks are progressing. While not providing a specific view for a “Task Manager” Microsoft Outlook does provide the ability to customise a view to meet this requirement.
44) When associating a task to more than one contact do the following?
1. Open the task and click the Contacts icon in the toolbar 2. Open the task and select Actions>Contacts in the menu 3. Open the task and click the Contacts button 4. Honestly don't know
45) When assigning a single task to more than one contact can you keep a copy of the task in your task list?
Skill Measurement: Accept, decline or delegate tasks The ability to effectively edit and manage task requests is essential. Task assignment in Microsoft Outlook is very flexible. This flexibility allows the user to adapt to changing requirements. A common incarnation of this is the re-assignment of a task.
46) When a task is assigned or delegated to a contact they will receive a task request with what buttons?
1. Accept, Decline and Tentative 2. Accept and Decline 3. Accept, Decline, Tentative and Counter Propose 4. Honestly don't know
47) What does the following task icon represent?
1. Task Request 2. Task Accepted 3. Task Declined 4. Honestly don't know
48) When a task decline is received, to reclaim task ownership do the following:
1. Drag the task decline to the task list 2. Open the task and select Actions>Return to Task List from the menu or click the Return to Task List button 3. Open the task and click the owner drop-down and change the owners name 4. Honestly don't know
49) A status report is received when an assigned task is?
1. Updated 2. Completed 3. Started 4. Honestly don't know
Skill Measurement: Creating and Editing Notes The ability to effectively use notes is a skill that greatly improves the user’s productivity in Microsoft Outlook. Notes can be used for information that does not fall into the traditional categories such as messages or appointments. Notes generally represent temporary information that may be discarded at a later date.
50) Double clicking a blank area in the Notes folder creates a new note?
51) By right-clicking a note you can email it to a contact?
1. Yes 2. No 3. Honestly don't know
52) By right-clicking a note you can change the colour of the note?
53) To display or hide the date and time on notes click Tools>Options in the menu and select?
1. This can't be done 2. Click the Note Options button and select or clear When viewing notes, show time and date 3. Click the Calendar Options button and select or clear When viewing notes, show time and date 4. Click the Other tab and under Advanced Options select or clear When viewing notes, show time and date 5. Honestly don't know
Skill Measurement: Assigning Categories to Notes The ability to create a Data Access Page dynamically ties an Access database to a Web page. This powerful new feature was first introduced in Access 2000 and gives the user a way to make Access data electronically accessible to a much larger audience.
54) To assign a category to a note?
1. Double click the note and select Edit>Categories from the menu 2. Double click the note and select Actions>Categories from the menu 3. Right-click the note and select Categories from the shortcut menu 4. Honestly don't know
55) To view Notes by Categories?
1. Select View>Current View>By Category 2. Select View>Current View>Define View>By Category 3. Select View>Current View>Customize Current View>By Category 4. Right-click a note and select View By Category 5. Honestly don't know
